Shipping & Delivery

Last Updated: August 17, 2026

At BioPeak Pharma, we aim to make the shipping process straightforward and transparent. This page explains how orders are processed, dispatched, tracked, and delivered.

Because delivery times and available services can vary by destination, carrier, customs requirements, and other circumstances, customers should review the shipping information available during checkout before completing an order.

1. Order Processing

Orders are reviewed and processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, verification requirements, weekends, and public holidays.

Once your order has been dispatched, you will receive shipping information or tracking details where available.

2. Shipping Options

Available shipping methods are displayed during checkout based on the destination and current delivery options.

Shipping services may vary according to:

  • Destination

  • Package size and weight

  • Carrier availability

  • Local delivery conditions

  • Customs and import requirements

The estimated delivery timeframe shown at checkout is an estimate rather than a guaranteed delivery date.

3. Tracking

Where tracking is available, tracking information will be provided after dispatch.

Tracking updates may take some time to appear after a parcel has been collected by the carrier. Once a shipment has entered the carrier’s network, delivery updates are generally controlled by the shipping provider.

4. Delivery Times

Delivery times can vary depending on the destination and selected shipping method.

Delays may occur because of:

  • Weather

  • Carrier disruptions

  • Customs processing

  • Public holidays

  • Incorrect or incomplete addresses

  • High shipping volumes

  • Import restrictions

  • Circumstances outside our control

BioPeak Pharma cannot guarantee a specific delivery date unless expressly stated otherwise.

5. International Shipping

International orders may be subject to customs clearance, import regulations, taxes, duties, inspections, or other requirements imposed by the destination country.

Customers are responsible for determining whether the products they order can legally be imported into their country or region.

BioPeak Pharma does not guarantee that an order will clear customs or that a destination country will permit the importation of a particular product.

If a shipment is delayed, refused, returned, or seized because of destination-country regulations or import restrictions, any applicable refund or reshipping arrangement will be handled according to our Refund & Return Policy and applicable law.

6. Customs, Duties & Taxes

For international deliveries, the recipient may be responsible for customs duties, taxes, brokerage charges, or other fees imposed by the destination country.

These charges, when applicable, are generally separate from the product and shipping charges paid to BioPeak Pharma.

Please check your local regulations before placing an international order.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

  • Full name

  • Street address

  • City

  • State or region

  • Postal code

  • Country

  • Telephone number, where required

If an order has not yet been dispatched and you notice an address error, contact us immediately.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Lost or Missing Shipments

If tracking shows that a package has been delivered but you cannot locate it, first check with household members, neighbours, building management, or the delivery location indicated by the carrier.

If the package remains missing, contact BioPeak Pharma with your order number and tracking information so that we can review the shipment.

Where appropriate, we may contact the shipping provider to investigate.

9. Damaged Packages

If your package arrives visibly damaged, please photograph the outer packaging and its contents before disposing of anything.

Contact us promptly and provide:

  • Order number

  • Photographs of the package

  • Photographs of the product

  • Description of the damage

We will review the situation and determine the appropriate resolution.

10. Research-Use Products

Products offered by BioPeak Pharma are intended for legitimate laboratory research and educational purposes and are not intended for human consumption or self-administration.

Customers are responsible for ensuring that their purchases comply with all applicable laws, regulations, institutional requirements, and import restrictions in their jurisdiction.

11. Contact Us

If you have questions about an order, delivery, tracking information, or shipping options, please contact BioPeak Pharma through the contact information provided on our website.

Please include your order number whenever possible so that we can assist you more efficiently.

BioPeak Pharma
Website: biopeakphama.com